Terms & Conditions

Kings Office Furniture Ltd

Terms & Conditions

 

Last updated Tue 03rd December 2024

 

I - General

 

1. These Terms are a legally binding contract between you and Kings Office Furniture Ltd. In the case of these Terms & Conditions, Kings Office Furniture Ltd shall be defined as “we”, “our” and “us”. By using our Services, making Purchases or interacting with us, you agree to be bound by these Terms and that you are not barred under any applicable law from entering into these Terms. By agreeing to these terms you are also agreeing to our Privacy Policy and Data Processing Addendum. If you are using the Services on behalf of an organisation, you are agreeing to these Terms for that organisation and you represent that you have the authority to bind that organisation to these terms. In that case, “you” and “your” will refer to that organisation.

 

 

II - Deliveries

 

1. In order for us to make a successful delivery to you, you are required to agree to these rules.

1. Your delivery address must be within the UK.
2. Delivery time scale is estimated 5-7 working days. If you need the furniture quicker then you will be required to contact us by phone to arrange a suitable date. You will need to accept any and all additional charges for use of this service.
3. Whilst we endeavour to deliver your goods within the estimated time scale, we cannot guarantee to meet this window in case of conditions outside of our control (including traffic or weather conditions that severely impact our ability to fulfil delivery). We will not be held responsible for any late deliveries due to arising conditions which are outside of our control.
4. Deliveries to certain zones of the UK, including Northern Ireland or Scottish Highlands may sometimes not be available. If such services are available, you agree to pay any additional charges in order for us to fulfil delivery to these zones.
5. Upon selection of delivery mode, you acknowledge that you have read and understood the terms of your delivery - for example, selecting Delivery Only will grant you Doorstep Delivery, Pallet Delivery is Curbside Delivery etc). You will not be eligible to receive any upgraded delivery features without prior payment.
6. Orders and deliveries will not be fulfilled until payment is received in full, unless additional payment schedules or methods have been agreed by us.
7. Orders cannot be changed once goods have left the warehouse and are in transit.

 

 

III - Delivery Returns

 

1. We’re confident you will enjoy your purchase, but if not, you can return it to us at your expense within 28 days of delivery for a full refund or exchange. We do ask that it is returned to us in same condition and in the box it came to you in.
2. Our quality controllers check our high quality refurbished furniture to ensure it’s up to our standards before we send it to you, so damages are very rare. However, if you are not satisfied with the quality of the products, or if we have sent you the wrong product, please inform us within 24 hours of receiving the delivery. By contacting the Customer Services Team on +44 0800 0148 146 or email [email protected]. You will be contacted shortly by our customer service team to either arrange a collection of the product or arrange for repair it, give you a refund or order you an exchange. It’s very important that you inspect your product upon delivery and let us know if there are any faults straight away. Pictures of the damage would be really useful and will help to speed up the process. Please email images to [email protected] mentioning your name and order number.
3. If the product doesn’t work for you or is not suitable to you and you would like to return it within 28 days, then no problem! Please notify us by contacting the Customer Services Team on +44 0800 0148 146 or email [email protected]. You will then need to organise the return of the products by putting it back in the packaging it came in and send it back to us at Kings Office Furniture Limited, Unit 6 Northbrook Industrial Estate, Vincent Avenue, Southampton, SO16 6PB, United Kingdom. The cost of the return shipping will be payable by you. If the product is received damaged or faulty, please notify us within 24 hours of receiving the delivery by contacting the Customer Services Team on +44 0800 0148 146 or email [email protected]. You will then need to organise the return of the chair by putting it back in the carton it came in and send it back to us at Kings Office Furniture Limited, Unit 6 Northbrook Industrial Estate, Vincent Avenue, Southampton, SO16 6PB, United Kingdom.
4. You may cancel your order if you change your mind, if it is prior to dispatch we are able to refund any payment taken. If after dispatch, please return goods at your expense and you will be refunded for the full purchase only. Simply contact us and we’ll cancel your order. Your money will be credited once your order is back to us.

 

 

IV - Warranty

 

1. Kings Office Furniture provides a 12-month mechanical warranty on all refurbished branded office furniture sold to our valued customers in the United Kingdom. This warranty covers any defects in the mechanical components of the furniture, ensuring that you can confidently use your purchased items for the specified period.
2. The warranty period begins on the date of delivery or collection of the furniture by the customer. Please retain your original purchase receipt or invoice as proof of purchase, as it will be required to initiate any warranty claims.
3. The mechanical warranty covers the moving and functioning parts of the refurbished office furniture. This includes mechanical parts integral to the proper functioning of the furniture.
4. The mechanical warranty does not cover damage caused by improper use, abuse, neglect, or accidents. It also does not extend to normal wear and tear, cosmetic imperfections, or damage resulting from unauthorised modifications or repairs made by third parties.
5. In the event of a mechanical issue covered under this warranty, please follow these steps to initiate a claim:
   
   a) Contact our Customer Support Team: Notify Kings Office Furniture’s Customer Support team immediately after discovering the mechanical defect. You can reach us through email at [email protected] or by calling our number +44 0800 0148 146.
   
   b) Provide Necessary Information: When contacting us, please provide your order number, a detailed description of the issue, and any relevant photographs or videos showcasing the problem. This information will assist us in efficiently processing your claim.
   
   c) Evaluation and Resolution: Our team will assess the provided information and, if required, may request additional details for further evaluation. Once the claim is verified, Kings Office Furniture will, at its discretion, repair or replace the affected components or the entire furniture item, without additional
   cost to the customer.
6. If the warranty claim necessitates a return, Kings Office Furniture will arrange and cover the shipping costs associated with returning the defective furniture or parts and delivering the repaired/replacement items to the customer.
7. This warranty is non-transferable and applies only to the original purchaser of the refurbished office furniture from Kings Office Furniture.
8. Kings Office Furniture’s liability under this mechanical warranty is limited solely to the repair or replacement of defective components or furniture. We are not liable for any indirect, incidental, or consequential damages arising from the use of the furniture, even if the defect leads to productivity loss or other economic impacts.
9. Kings Office Furniture reserves the right to modify or terminate this warranty policy at its discretion. Any changes will be applicable to future purchases and will not affect claims made during the original warranty period.
10. By purchasing refurbished branded office furniture from Kings Office Furniture, you acknowledge and accept the terms and conditions of this 12 Month Mechanical Warranty Policy.

 

Kings Office Furniture Ltd. may change these Terms & Conditions at any time.